What Trakker offers and how it works

It is the main environment for configuring and administering the service.

• Client onboarding and organization.
• Creation of training, recovery and nutrition plans.
• Review of metrics, check-ins, adherence and reports.
• Management of services, pricing, payments and client access.
• Professional landing page, leads, newsletter and business analysis.

The app only displays the areas assigned to that client.

• Daily summary and upcoming actions.
• Training or recovery plan.
• Nutrition when included in the service.
• Chat, notices, check-ins, metrics and reports.
• Health, notifications and account settings.

It focuses on tasks that need a quick response from a phone.

• Review and reply to client conversations.
• Receive alerts and open the related context.
• Manage client communications when the feature is available.
• Keep each professional role in the correct context.

Extensive plan, service and content configuration is done from the professional platform.

No. Features are displayed according to the professional's role and the active services for each client.

• A trainer accesses training features.
• A physiotherapist accesses recovery and pain tracking.
• A nutritionist accesses diets, recipes and nutrition logs.
• One professional account may combine several roles.

Professionals can connect their Stripe account and use it for card payments on services configured in Trakker.

• Recurring charges for subscription services.
• Configurable billing frequency from the available options.
• Trial period before the first charge.
• Promotional price or discount on the regular price.
• Payment status available in Trakker.

Card payments require completing the connection and verification requested by Stripe.

Services can also be charged through bank transfer, cash or another external method.

• Trakker does not move funds in this mode.
• The professional records or confirms the payment status.
• Pricing and service validity remain associated with the client.
• The payment method and instructions can be shown.

Subscriptions are intended for services that renew at a defined frequency.

• Price and renewal frequency.
• Optional trial period for compatible payments.
• Temporary discount for a promotion.
• Grace period before access is limited for non-payment.
• Payment reminders according to the available configuration.

Packages sell a service with a defined duration in weeks, months or years.

• Defined start date and duration.
• Total price and client-visible conditions.
• Multiple installments when payment is managed externally.
• Tracking of planned dates and confirmed payments.

App access depends on an active service that remains within its validity period or configured grace period.

• Professionals can see whether a service is active, pending or expired.
• The app informs clients when their subscription needs attention.
• Archiving a client does not automatically delete their history.

Professionals can create a client, select the services they will receive and send access to the app.

• Contact details and initial goals.
• Assigned professionals and roles.
• Service, price and start date.
• Invitation to create or link the client's account.

One client can have a trainer, physiotherapist and nutritionist.

• Each professional relationship is identified separately.
• Plans and tools depend on the assigned role.
• Payments and services can be configured independently.
• Communication keeps the relevant professional context.

Professionals review information related to the service they provide.

• Goals, plans and recorded activity.
• Available metrics and check-ins.
• Reports and historical progress.
• Conversations and shared files.
• Service and payment status.

A client can be archived when the service ends without immediately deleting the associated history.

• Archived clients are separated from active clients.
• App access follows the service validity period.
• Professionals can review history when appropriate.

Each plan can be organized by weeks, cycles and dates.

• Training and rest days.
• Duration, dates and plan goal.
• Repeated iterations when needed.
• Activation and replacement of the current plan.

Each exercise can include the information required to perform and record it.

• Sets, repetitions, load, RIR and rest.
• Professional notes and instructions.
• Demonstration video.
• Supersets and execution order.
• Strength, running or cardio exercises according to the plan.

Plans and exercises can be reused to reduce repetitive work.

• Save a plan as a template.
• Duplicate an existing plan.
• Replicate exercises across weeks or iterations.
• Extend an active plan.

During a session, the app lets clients complete sets and save actual results.

• Completed repetitions, load and RIR.
• Rest periods and completed or skipped exercises.
• Notes, energy and session sensations.
• Technique video when enabled.
• Results from previous sessions.

Professionals can compare sessions and review progression suggestions before changing the plan.

• Load and repetition changes for each exercise.
• Completion history.
• Adjustment suggestions based on available records.
• Professional approval or rejection.

The platform can help prepare a plan using the client's available information.

• Goal, experience and availability.
• Relevant history and metrics.
• Editable result before assignment.

The professional reviews and decides the final plan content.

A diet can contain different days according to activity or goals.

• Standard, training, rest or refeed days.
• Calorie, protein, carbohydrate and fat goals.
• Assignment by date and client.
• Suggested menus and meals for each day type.

Recipes combine instructions with quantities and nutrition information.

• Ingredients and quantities.
• Macronutrient calculation.
• Allergens and preparation instructions.
• Video or additional material when available.
• Professional library and client-saved recipes.

The app lets clients confirm the suggestion or record a different meal.

• Foods and quantities consumed.
• Changes from the suggested menu.
• Macronutrients accumulated through the day.
• Meal notes.

Professionals can review the daily log and adherence for the selected period.

• Meal and goal completion.
• Comparison between suggestion and consumption.
• Calorie and macronutrient changes.

Physiotherapists create sessions with therapeutic exercises, instructions and demonstration material.

• Duration, dates and iterations.
• Exercises with specific notes.
• Reusable templates.
• Plan visible in the client app.

The app may request ratings before, during or after the session.

• Pain using a VAS scale.
• Perceived effort using RPE where applicable.
• Location and type of symptom.
• Comparison between different points in the session.

Clients can communicate how they responded to the work.

• Selected post-session sensations.
• Notes and energy level.
• Completed or skipped exercises.
• Videos for execution review when enabled.

Physiotherapists can review session history and the trend in recorded pain or effort.

Exact information depends on the device, granted permissions and recorded data.

• Weight and body composition.
• Steps and activity.
• Sleep.
• Heart rate, heart rate variability and other compatible data.
• Goals configured by the professional.

Check-ins collect a periodic update from the client.

• Weight and body measurements.
• Progress photos.
• Personal perception and satisfaction.
• Client comments and professional assessment.

The app can display PAI and its recent progression when enough compatible activity data is available.

Reports group the week's available information for the client and professional.

• Training and progression.
• Adherence.
• Recovery and sleep.
• Changes in available metrics.
• Previous report history.

A report may contain fewer sections when data is missing or the client does not have every service active.

Some reports may include an AI-generated summary based on available data.

• The professional should review the result before using it to change guidance.
• The analysis does not constitute a medical diagnosis.

Each conversation is associated with the relevant client and professional.

• Text and compatible files.
• Unread message indicators.
• Access from the platform and relevant applications.
• Role separation when several professionals are involved.

When available, they support notices for linked clients or shared conversations.

• Direct messages, announcements and communities are shown separately.
• Client participation depends on the offered options and their choice.

The apps can send notifications about messages, notices, payments and pending actions.

• Users manage permissions from their device.
• Some notifications open the related screen directly.

Trakker may send service emails such as invitations, welcome messages, access recovery, payment notices or communications required to use the platform.

Professionals can create a public page with their identity and offer.

• Customizable text, images and sections.
• Services and offers marked as public.
• Contact form.
• A public address within the Trakker domain.
• Publication and hiding controls from the platform.

People who request information through the landing page can be managed as interested contacts.

• Contact source.
• Offer they are interested in.
• Follow-up status and notes.
• Conversion from lead to client.
• Manual contact creation.

Identified links can distinguish which channel generated a visit or contact.

• Landing page visits.
• Visit-to-lead conversion.
• Lead-to-client conversion.
• Campaign comparison when enough data exists.

Professionals can create, schedule or send newsletters to the available audience.

• Clients and leads with a valid email address.
• Recipient, exclusion and unsubscribe management.
• Content editor and test email.
• Scheduling or immediate sending.
• Open and click reports.

Professionals must have the required legal basis or permission before sending marketing communications.

On compatible iOS devices, clients can authorize access to the health categories used by Trakker.

• Steps and activity.
• Available weight and body composition data.
• Sleep.
• Heart rate and compatible cardiovascular metrics.

On Android, Trakker uses Health Connect to read compatible categories authorized by the client.

• Steps and activity.
• Available weight and body composition data.
• Sleep.
• Heart rate and compatible cardiovascular metrics.

Not every phone, watch or health app provides the same categories or data frequency.

Clients can connect their Strava account and review compatible activities before importing them into their training log.

• The connection is made from the client's account.
• Available activities depend on the information provided by Strava.
• The client can disconnect the integration.

Stripe processes card payments for services configured for integrated payments.

• The professional connects and verifies their own account.
• Availability depends on countries and conditions supported by Stripe.
• Payment details are handled within the flow provided by Stripe.

Communication between the browser, applications and Trakker services uses encrypted connections to protect data while it is transmitted.

• Credentials and private data are not sent as open text.
• Connections to compatible external services also use their secure channels.

Direct messages and community conversations use end-to-end encryption. Text and compatible attachments are encrypted before storage.

• Only authorized conversation participants can access the content.
• Compatible attachments receive the same protection as text.
• General announcements are handled separately because they must be distributed to the selected audience.

Health data, biometrics, check-ins, progress photos and reports use encryption and restricted access as part of their protection.

• They are not published on landing pages or other public pages.
• Professional access depends on the role and active client relationship.
• Private photos and files are delivered through controlled access.

Each professional and client uses their own account. Trakker checks the user, role and professional relationship before displaying private information.

• Clients only see their assigned services and professionals.
• Professionals access the areas corresponding to their roles.
• Access is updated when a service ends or changes.
• Apple Health and Health Connect require client authorization for each requested category.

Card payments are made through Stripe. Full card details are entered and handled within the payment environment provided by Stripe.

• Trakker receives the information required to show the payment status.
• Professionals connect and verify their own Stripe account.
• External payments, such as bank transfers, do not pass through Trakker.

The professional landing page only shows content they choose to publish, such as their introduction, public services and contact form.

• It does not show private plans.
• It does not show client metrics, check-ins or photos.
• It does not show conversations.

The Privacy Policy and Terms explain data processing, responsibilities and applicable conditions. They are available from the footer of this page.